We're Here to Help

Have a question about an order, need product specifications, or looking for compliance documentation? Reach out — we typically respond within one business day.

Email

support@nustandard.com

Our primary support channel. Whether you have a question about an order, need product specifications, or want to request compliance documentation — email is the fastest way to reach us.

Send an Email

Mailing Address

Wilmington, DE 19801

NuStandard Labs is based in Wilmington, Delaware. All peptides are synthesized and quality-tested domestically in US-based facilities.

Response Time

Within 1 Business Day

We monitor support requests Monday through Friday and typically respond within one business day. Urgent order issues are prioritized.

Before You Reach Out

Including the right details in your first message helps us resolve your inquiry faster.

Order Questions

Include your order number (found in your confirmation email or account dashboard) so we can locate your order immediately.

Product Inquiries

Let us know the specific product and variant you're interested in. If you need bulk or custom quantities, include the approximate amount.

COA Requests

Certificates of Analysis are available for download on each product page. If you need a COA for a specific lot number not listed, include the lot number from your vial label.

Returns & Refunds

Review our refund policy first — most questions are answered there. If you need to initiate a return, include your order number and reason.

For refund and return details, see our Refund Policy. For shipping questions, see our Shipping Policy.

For Laboratory Research Use Only

All products sold by NuStandard Labs are intended exclusively for in-vitro research and laboratory use. They are not intended for human consumption, and are not to be used to diagnose, treat, cure, or prevent any disease.

Read Our Research Use Agreement